Kraken is one of the most popular and trusted crypto exchanges in the world. It offers a variety of features and services to help you buy, sell, and trade BTC, ETH, and hundreds of other cryptocurrencies. However, there are times when you might need to verify your identity, reset your password, report a bug, or request a refund. In such cases, you would want to contact Kraken support and get the best customer service possible.
But how do you do that? In this article, we will guide you through the different ways to contact Kraken support via email, chat, or phone. We will also explain what kind of support Kraken provides for trading or API issues. By reading this article, you will learn how to reach out to Kraken support and solve your crypto problems quickly and easily.
How to Contact Kraken Support?
You can contact Kraken support via email, live chat, or phone call 24/7. Here’s how you can contact them using any of the methods mentioned below.
1. Kraken email support: Email is one way to contact Kraken support. Send an email to [email protected] with your query or concern, and a support person will respond as quickly as possible. You may also submit a ticket using their website’s online form and upload any applicable documents or screenshots.
Choose any of the following topics that users commonly face and are already prompted by Kraken on their website, and provide your email address along with a description of the issue you are facing. Next, attach relevant files, and submit.
Email support can help you with most issues, such as
- Sign-in troubleshooting & Account Security
- Get verified or change account info
- Cash funding
- Crypto funding
- Card payments / Apple & Google Pay / ACH online banking
- API Support (REST/WebSocket)
- Other questions (general, feedback, bugs)
However, email support might not be the fastest or most convenient way to contact Kraken support, as it can take up to 24 hours to get a response. Therefore, email support is best suited for non-urgent or complex issues that require detailed explanations or evidence.
2. Kraken live chat support: Chat is another method to get in touch with Kraken support. You may contact a support representative in real-time by using the live chat option on their website or app.
Chat support can help you with simple or urgent issues, such as trading questions, order status, technical issues, etc. However, chat support might not be able to handle all issues, especially those that involve sensitive information or documents. Therefore, chat support is best suited for quick or general questions that do not require personal verification or attachments.
3. Kraken support via call: The third way to contact Kraken support is via phone. US-based users can contact Kraken support via phone using these numbers for different languages:
English: +1 888 837 8818
Spanish: +1 507 620 5998
French: +1 888 874 3480
Phone support, however, cannot help with verification issues or Sign-in issues for accounts with a balance. Kraken phone support can help with general questions, Cryptocurrency and cash funding, trading issues, Synapse funding issues (U.S. clients), and sign-in issues for zero balance accounts.
However, make sure to be aware of scams. Please hang up and get in touch with support for further information if you receive a call from someone identifying themselves as Kraken without first sending an email to Kraken Support.
Kraken Support specialists never ask for your:
- Username
- Password
- Two-Factor Authentication Code
- Device Approval Code
- Wallet Addresses or seed words
- Master Key
- Remote access to your computer
- Removal of or changes to your account security settings
Does Kraken have live chat support?
Yes, Kraken does have live chat support. You can use the live chat feature on their website or app to talk to a support agent in real-time. You can also use the Kraken Chat app on your phone or desktop to chat with other Kraken users and moderators. Live chat support is available 24/7 and can help you with simple or urgent issues.
What is Kraken support email?
The Kraken support email is [email protected]. You can send an email to this address with your question or issue, and a support agent will reply to you as soon as possible. You can also use the online form on their website, according to the issue you are facing, to submit a ticket and attach any relevant files or screenshots.
Is Kraken support 24/7?
Yes, Kraken support is available 24/7 via email and chat. However, the response time may vary depending on the volume and complexity of the requests. Phone support is also available 24/7, for critical or emergency issues. Kraken’s customer care staff has a track record of providing timely and quality assistance. No matter what the problem is, the team is always willing to assist.
What is Kraken Support Number for Trading or API Support?
Kraken support number for trading or API support depends on your location and language preference. Here’s a list of global support numbers based on the location and preferred language for trading and API support.
From the United States:
English: +1 888 837 8818
Spanish: +1 507 620 5998
French: +1 888 874 3480
From the United Kingdom:
English: +44 808 501 5031
Spanish: +44 808 175 3474
French: +44 808 175 3125
From the European Union:
English: +353 1 223 8162
Spanish: +353 1 230 8320
French: +353 1230 8558
How to Get Kraken API Support?
If you need Kraken API support, you have several options to choose from. You can:
1. Visit the API section of the Kraken support website, where you can find documentation, examples, and FAQs about the REST API, the Advanced API, and the WebSocket APIs.
2. Submit a ticket request by filling out an online form provided by Kraken, or use the chat feature on the Kraken website to contact the Kraken support team directly. You can also email them at [email protected].
3. To submit the online form, you need to fill out personal details like First name, last name, company details, email address, phone number, and contact preference.
Conclusion
Whether you need help with trading, API, security, or anything else related to Kraken, you can always reach out to their friendly and professional support team. Kraken support is available 24/7 and strives to resolve your issues as quickly and efficiently as possible.
